This website is operated by Anima Works Ltd, registered in the United Kingdom (Company number: 17036793).

Our registered address is 50 Essex Street, International House, London, WC2R 3JF, United Kingdom.

For any questions, please contact us at: support@luffaharu.com.

Important Notice

Please read these terms before placing an order.

By placing an order, you agree to these Terms of Service.

You have the right to withdraw from your purchase within 14 days. See Returns & Refund Policy for details.

Ordering

By placing an order and completing payment, you enter into a contract with us for the purchase of goods.

The webshop is available 24 hours a day although it may occasionally be unavailable due to maintenance.

You must be at least 18 years old to place an order.

You will receive an order confirmation by email.

Prices & Payment

All prices are shown in EUR and include VAT.

Delivery costs are shown at checkout before completing your order.

Payment is taken at checkout using the available payment methods.

Delivery

We currently deliver within the Netherlands only.

Orders placed before 13:00 are normally dispatched the same day. Orders placed after this time are dispatched the next working day. Delivery times depend on the carrier and delivery address.

Risk of loss or damage passes to you once the order has been delivered.

We reserve the right to deliver orders in multiple shipments if necessary.

Product Use & Care

Our products are intended for normal household use.

We are not responsible for damage or harm resulting from improper use or care, including failure to follow provided care instructions, use under unsafe conditions, or exposure to excessive heat or chemical treatments.

Product Information

Our products are made from natural materials. Variations in texture, color, and shape may occur.

Liability

We are not liable for indirect or consequential damages, except where required by law. Nothing in these Terms of Service limits your statutory rights as a consumer.

Privacy

We process your personal data in accordance with our Privacy Policy.

Complaints

If you have a complaint, please contact us first. You may also submit a complaint via the European Commission’s Online Dispute Resolution platform.

Governing Law

These terms are governed by the laws of the Netherlands.