Privacy Policy

Data Controller and Contact

This website is operated by Anima Works Ltd, registered in the United Kingdom (Company number: 17036793).

Our registered address is 50 Essex Street, International House, London, WC2R 3JF, United Kingdom.

For any questions regarding your personal data, you can contact us at: support@luffaharu.com.

Collection of Personal Data

We collect personal data when you:

  • place an order

  • sign up for our newsletter, and

  • contact us.

This may include your:

  • name

  • address

  • email address, and

  • payment information.

Providing certain data is necessary to complete your order.

Use of Personal Data

We use your personal data to:

  • process and deliver your order

  • communicate with you regarding your purchase

  • send newsletters and updates if you have signed up, and

  • comply with legal obligations.

Newsletters

If you sign up for our newsletter, we will use your email address to send you updates, product information and occasional offers.

You can unsubscribe at any time by using the link included in each email.

Legal Basis

We process your personal data based on:

  • contract (to fulfil your order)

  • consent (for newsletters), and

  • legal obligations (such as tax and accounting requirements).

Sharing of Personal Data

We share your data only where necessary to operate the webshop, including with:

  • Squarespace

  • payment service providers, and

  • shipping service providers.

These parties process your data only as necessary to provide their services.

Data Retention

We retain your personal data only for as long as necessary for the purposes described in this policy and to comply with legal obligations.

For example, order and payment data may be retained for up to 7 years in accordance with applicable tax and accounting laws.

Data related to newsletters is retained until you unsubscribe.

Cookies

We use cookies on our website. You can read more in our Cookie Policy.

Your Rights

You have the right to:

  • access your personal data

  • request correction

  • request deletion, and

  • withdraw consent at any time.

Security

We take appropriate measures to protect your personal data.

Complaints

If you have a complaint, please contact us first.

You may also submit a complaint to your local data protection authority.