You have the right to return your order within 14 days from the day you receive it.

Return Conditions

To be eligible for a return:

• You must notify us of your intention to return within 14 days of receiving your order.

• Items must be unused, in their original condition and returned in their original packaging.

• For hygiene reasons, items that have been used or have come into contact with water cannot be returned.

Return Shipping

Return shipping costs are the responsibility of the customer.

We recommend keeping proof of shipment as we cannot be responsible for items lost in transit.

Faulty or Incorrect Items

If your item is defective or incorrect, please contact us: support@luffaharu.com. In these cases, we will cover the cost of return shipping.

Refunds

Refunds are processed within 14 days after we receive your return and confirm that it meets the return conditions.